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I ordered from Mac Cosmetic's US website as the items are cheaper there compared to the German one. My parcel then arrived on June 14th at the MyUs facility in Florida. I still haven't gotten an email whatsoever that they had gotten it. I now have contacted their customer service multiple times and still have no answer. The phone number is a right joke as all they say is "if you need help just head to the website"... I mean??

I feel stupid for still choosing MyUs even after thinking it might be a scam.

if you know how I can resolve this or get my money back please help me.

sophie x

Reason of review: Poor customer service.

Monetary Loss: $115.

Preferred solution: Full refund.

MyUS Cons: Customer service, Pathetic customer service, Worst service, High shipping cost.

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MyUS

Hi Sophie. Our apologies for any delayed response. If there is every a package missing, just send us the tracking number >> Support@MyUS.com and we will be happy to investigate.

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