Imran K Vjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My product is stuck

They charged a shipping amount double the cost of the product and still, my courier is stuck in Delhi airport due to unpaid taxes and duties.

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Preferred solution: Deliver product or service ordered

User's recommendation: hidden charges are more then products

Ronin Qmq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Freetown, Western Area

Want to upgrade membership so i can be able to consolidate my packages

MyUS - Want to upgrade membership so i can be able to consolidate my packages
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Contains 1 confidential file for company representatives

This is my first time using MyUS.com and i was told i could consolidate my packages. I shipped items but your team tells me i have to upgrade my plan before i can consolidate.

I am trying to do so but somewhere shows my account is on hold.

Please help me check this so i can upgrade. Thanks

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User's recommendation: Direct options of choosing auto shipping or consolidate

Onkabetse T

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Verified Reviewer
| map-marker Polokwane, Limpopo

Request to Cancel My MyUs Account/Membership

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Dear MyUS Customer Support Team,

I am writing to formally request the cancellation of my MyUS membership/account (Card Number: 5284 97** **49 6290).

Please confirm the steps required to finalize the cancellation and let me know if there are any pending obligations on my account. Additionally, I would appreciate confirmation of the cancellation once it is processed.

Thank you for your assistance and support during my time as a MyUS member.

Sincerely,

Onkabetse Tejane

Phone Number: 068 159 ****

Email Address: onkabetsetejane2@***.com

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Rawle A

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Verified Reviewer

I have canceled my account and you continue to charge my account

I am disgusted because I went online and followed your instructions, but now you have started debiting my account again.

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Loss:
$20

Preferred solution: Full refund

Daune Yha

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Verified Buyer
|

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Verified Reviewer
| map-marker Dublin, Leinster

I tried to purchase JBL speakers and I did the payments but ordered was not placed.

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MyUS - I tried to purchase JBL speakers and I did the payments but ordered was not placed.
MyUS - I tried to purchase JBL speakers and I did the payments but ordered was... - Image 2
Contains 1 confidential file for company representatives

I tried to purchase JBL speakers on 26/05/2024 and I did the payments but ordered was not placed. I requested refund but till now no refund. I send many emails but no use.

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User's recommendation: Please don't buy on this website

Anonymous
map-marker Brisbane, Queensland

Retreated a products that you lost or get a refund

Nora heath lproducs lost in your hadds pai 2 payments . I would like to refund the mone and pay cost of the products call on 043238****

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Celia T Bea

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Verified Reviewer

Update info

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Updated by user Oct 21, 2024

Great service every time

Original review Oct 20, 2024

I talked to an agent and my issue was solved right away. I really like using Myus.com for my purchases in the USA

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Pros:
  • Fast service
  • Easy to use

Preferred solution: Deliver product or service ordered

User's recommendation: I highly recommend

Daune Yha

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Verified Buyer
|

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Verified Reviewer
| map-marker Dublin, Leinster

Payment issue

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Contains 3 confidential files for company representatives

I purchase JBL speakers on myus website and I did the payments of 174 euros but they didn't place the order. They send me an email that there was an error and they couldn't place the order.

I requested to refund but till now no refund yet. I sent many emails but no use asking debit card details.

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User's recommendation: Please be careful and you buying on this website

Ronen A Lph

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

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Contains 1 confidential file for company representatives

Very high shipment fees is the good part of the service. The worst part is their customer service which is completely useless with zero willingness to listen or to assist. Worst service experience I have ever faced.

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Loss:
$40
Pros:
  • Ease of use
Cons:
  • Shipping charges
  • Customer service

Preferred solution: Apology

User's recommendation: Look for alternatives

Anonymous
map-marker Troy, Missouri

Check packages sent internationally

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I was just writing in to find out you have four of my packages. Sent there three of them from Temu one from SHEIN I was wondering how much it cost to send them to where I need to send them thats what I was wanting somebody to inform call me and inform me about so if you would either text message me and Ill tell you where it needs to go and you can give me a cost or do I get this for joining you joining up with you?

You say that you keep it in the warehouse for 30 days but I need to know the cost for I can see if I can ship it if I cant ship it that it needs to go back to those companies to return for my refund so please let me know something. Thank you just text.

Just text me or send me email. Thank you .

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Hanan i Ead

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Verified Reviewer
| map-marker Casablanca, Grand Casablanca

Forget mony

MyUS - Forget mony

Hello sir, I'm working goat farm as a worker today my sellery is coming any one use online and buy any thing my mother and brother waiting for mony

Plz help me God help u

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Loss:
$1200
Pros:
  • 1200
Cons:
  • 1200

Preferred solution: Price reduction

User's recommendation: I don't

Gulimkhan R

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Verified Reviewer
| map-marker Astana, Astana

NO ACCESS to my account. Give my money back!!!!

I can not visit my personal account for last 6-7 months.Because of Invalid Credentials mistake, password and email are absolutely correct. I even tried to reset or change my password,but could not to because of Invalid Credentials again.

So I can not cancel my subscription.

You have no any rights to withdraw money from account for subscription, because you do not provide me an access to my account, give my money back. If you dont, my bank manager will start CHARGEBACK PROCESS!!!

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Loss:
$10
Pros:
  • Problems with account
Cons:
  • Delivery

Preferred solution: Full refund

Anonymous
map-marker Provo, Utah

Account Setting

MyUS - Account Setting
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I created my account and upon signing up it says wrong username/Suite and password. My infor is all wrong as well.

When I checked the email I received from you guys.

I did a monthly subscription and now Im thinking of unsubscribing it. I need assistance please.

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Deborah E Ewg

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Verified Reviewer
| map-marker Milan, Milan

Have not received item. It was last tracked to US address they have all relevant info to prove they have item but keep giving me irrelevant tracking no

Item tracked to my US address and it has not been received and no more tracking on it. I keep getting ireeelvant information about other items that I did not order through you. Very poor and slow communication

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KIMANI H Bad

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Being emailed every second

Good morning i am writing this message. I m writing this message i have been trying to pay my bill thats been due and all i have been getting is all type of bs saying the that i have to pay by money order or transfer witch of both i dont have i can only pay by my debit card i updated my card when it popped up onscreen nothing happened.

I think this is totally bs . I got locked out qnd had to called to logg in again.

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Preferred solution: Price reduction

Curtis L Rii

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Verified Reviewer

I'm frustrated about my urgent stuck shipment at your UK branch

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My shipment is stuck in your UK facility since last Friday. I have tried getting assistance for it to be shipped and no one seems to be assisting.

My name is Curtis and my items are in Suite SC 1443.

Please ship my items urgently as i need them!!! Its now 5 business days and I'm yet to receive any formal shipping information.

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Preferred solution: Deliver product or service ordered

User's recommendation: Shipping from UK to another country via MyUS is not an advisable option, the reliability is nowhere near the standards claimed on the website. Brings a sight of false advertising

About

Summary

MyUS is a large provider of mail and package forwarding services. The company was founded in 1997. It is headquartered in Sarasota, Florida, United States of America. MyUS specializes in international shipping logistics, package consolidation, export compliance, and custom documentation. MyUS also renders concierge shopping services. Price comparison tool is available to consumers. The company provides free repackaging and free pre-shipment screening services. Hand-delivery is performed via FedEx, DHL, and UPS courier. The company serves over 220 countries. It offers the following payment options: Visa, MasterCard, American Express, Discover, and Union Pay. MyUS also accepts debit cards if a provider supports online international transactions.

MyUS reviews and complaints

MyUS is ranked 178 out of 1445 in Transportation and Logistics category

Area Served

Worldwide, Asia, Australia

Payment Methods

American ExpressPayPalMasterCardVISA

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