Gulimkhan R

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Verified Reviewer
| map-marker Astana, Astana

NO ACCESS to my account. Give my money back!!!!

I can not visit my personal account for last 6-7 months.Because of Invalid Credentials mistake, password and email are absolutely correct. I even tried to reset or change my password,but could not to because of Invalid Credentials again. So I can not cancel my subscription. You have no any rights to withdraw money from account for subscription, because you do not provide me an access to my account, give my money back. If you dont, my bank manager will start CHARGEBACK PROCESS!!!
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Loss:
$10
Pros:
  • Problems with account
Cons:
  • Delivery

Preferred solution: Full refund

Hanan i Ead

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Verified Reviewer
| map-marker Casablanca, Grand Casablanca

Forget mony

MyUS - Forget mony
Hello sir, I'm working goat farm as a worker today my sellery is coming any one use online and buy any thing my mother and brother waiting for mony Plz help me God help u
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Loss:
$1200
Pros:
  • 1200
Cons:
  • 1200

Preferred solution: Price reduction

User's recommendation: I don't

Anonymous
map-marker Provo, Utah

Account Setting

MyUS - Account Setting
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MyUS - Account Setting - Image 3
MyUS - Account Setting - Image 4
MyUS - Account Setting - Image 5
I created my account and upon signing up it says wrong username/Suite and password. My infor is all wrong as well. When I checked the email I received from you guys. I did a monthly subscription and now Im thinking of unsubscribing it. I need assistance please.
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Deborah E Ewg

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Verified Reviewer
| map-marker Milan, Milan

Have not received item. It was last tracked to US address they have all relevant info to prove they have item but keep giving me irrelevant tracking no

Item tracked to my US address and it has not been received and no more tracking on it. I keep getting ireeelvant information about other items that I did not order through you. Very poor and slow communication
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KIMANI H Bad

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Being emailed every second

Good morning i am writing this message. I m writing this message i have been trying to pay my bill thats been due and all i have been getting is all type of bs saying the that i have to pay by money order or transfer witch of both i dont have i can only pay by my debit card i updated my card when it popped up onscreen nothing happened. I think this is totally bs . I got locked out qnd had to called to logg in again.
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Preferred solution: Price reduction

Curtis L Rii

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Verified Reviewer

I'm frustrated about my urgent stuck shipment at your UK branch

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My shipment is stuck in your UK facility since last Friday. I have tried getting assistance for it to be shipped and no one seems to be assisting. My name is Curtis and my items are in Suite SC 1443. Please ship my items urgently as i need them!!! Its now 5 business days and I'm yet to receive any formal shipping information.
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Preferred solution: Deliver product or service ordered

User's recommendation: Shipping from UK to another country via MyUS is not an advisable option, the reliability is nowhere near the standards claimed on the website. Brings a sight of false advertising

Elias Kse

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Verified Reviewer

They are very slow and never responding

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I dont recommend MyUS due to the very bad service they provide Recently I kept sending them messages reminders without any answer for more than a week
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Loss:
$60
Cons:
  • All their service level

Preferred solution: Apology

User's recommendation: Avoid MyUS service

Compaore N

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Verified Reviewer

Customer service

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Not able to speak to the customer service representative directly, they to leave the message, but they don't respond to the message
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Pros:
  • Diversity of destinations
Cons:
  • Not enough staff

Preferred solution: I'm potential client who to get more information, about the shipping process

Hilda V Tqu

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Verified Reviewer

Redirect shipment to:Mr Kharl Kapp (H VD Linde) Leesburg Florida 34788 USA

Delivery address: CLOSED

MyUs (Rene Vice) 4291 Express Ln. 525*-***.

Sarasota. FL 34294

Kindly change delivery to new adress in Florida USA>

REDIRECT DELIVERY TO: HILDA VAN DER LINDE.(Kharl Kapp) 10527. Burlwood Drive. LEESBURG.

FL 34788.

(cell no: 813487**** Mr. Kharl Kapp) Email:

Request to release items ( Amazon Gonebin)

Two items No 114-089****-603****. Trakcing No:SF604375****346

One item No 114-079****7-186****. Tracking No: SF604375****346

One item No114-921****9-326****.

Trakcing No: SF604375****479

Please advise of the delivery tracking no for new delivery in USA.

Florida. 34788.

Email:breg4apple@***.com (Hilda van der Linde

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Loss:
$200
Pros:
  • Dont know yet
Cons:
  • Not sure if i can use them again to south africa

Preferred solution: Deliver product or service ordered

User's recommendation: Let's wait and see if they reply and help me..

Yaser B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Mispackaged shipment caused me US$150+ in damages!

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MyUS.COM does not desserve your business. They do not realize that Customers Pay Their Salaries.

I've been a customer with a "Premium Status" since 2019 with 100's of packages forwarded to "KUwait". Being a corporate customer to both DHL and FedEx and I know what corporate rates are, MyUS.COM international shipping prices is a rip off. I have forgiven them for this all these years, until a MAJOR mishap when they improperly packaged a shipment that resulted in Severe Damage -- the fact that forced me to rebuy and reship the same item again on my own expense. The item costs US$50 paid twice.

Shipping around US$100 each, paid Twice. All I got from MyUS is that they apolgize! How good is that to a premium 5-year customer paying memberships and high-cost shipping. I decided to clsoe my account with MyUS and take my buisiness elsewhere.

They do not deserve your penny. My recommendation to you, do not use them. They'll let you down when you need them. They will always find ways to find you negligant, i.e.

not buying insurance, and crap like this, escaping from their responsibility as a shipping company to do proper packaging. Read other reviews to be sure of what I say.

Terrible customer service. Terrible customer valuation process.

View full review
Loss:
$150
Cons:
  • Expensive international shipping rates
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Take Your Business Elsewhere

Kiyana H Tow

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Verified Reviewer

Complain of myus

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Hello They closed my account for an unreasonable reason and neither send my products not offer a solution. I have a complaint against this company. I have more than 7 thousand dollars worth of goods at this address. If this is not theft, then what is it? Suite 836*-***
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Loss:
$7000
Pros:
  • It has no advantage

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this company for transportation Suite 836*-***

1 comment
Guest

I had similar experiences. They held my items hostage for a month without customer service help.

They sent an email confirmation to ship 4 packages, but only sent 2. I paid full shipping cost and the remaining two was still in my suite. They later ask for more money to ship the remaining packages out. NON-existent customer service, bad company.

Just stealing money from customers. AVOID at all costs.

Anonymous
map-marker Dublin, Leinster

Good company but poor Customer Service

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I have found MyUS to be a good service and with reasonable pricing, so long as everything works however, if theres a hiccup . .

wow, problem handling is something they really need to work on.

USPS successful delivered my package to MyUS but it didn't show up in my MyUS suite so I contacted them through their WhatsApp channel and online chat channel, providing all relevant information.

I had to contact them several time over the next few weeks to ask for an update they just kept telling me 1-2 days more . . . 1-2 days more.

All they needed to do was contact me communicate with me . . but nothing.

I had to instigate every call and re-explain my case.

Ended up they lost my package but hey, these things happen so I asked, so I queried whats next?

Again no response. A big problem is that they will not provide any phone number for direct contact or even a case handler email address to communicate with them - you have to use the online chat.

Its a disaster.

I dont want to be too negative because in the end, they fully reimbursed me for my lost merchandise, but it left a sour taste due to the very poor handling of their customer services processes.

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User's recommendation: I would still use MyUS but I'll have to cross my fingers that deliveries don't go missing or I don't have reason to use their customer service.

Kiyana H Tow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tabriz, East Azerbaijan Province

Complain of myus

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Hello They closed my account for an unreasonable reason and neither send my products not offer a solution. I have a complaint against this company. I have more than 7 thousand dollars worth of goods at this address. If this is not theft, then what is it?
View full review

User's recommendation: Do not use this company for transportation Suite 836*-***

Anonymous
map-marker Aktau, Mangistauskaya Oblast

How to remove payment information

Hello. I haven't used my addresses never. I will not use it in the future also. I don't need it. That's why I don't want to pay anymore. How can I remove or cancel my registration? Urgent. Also how can I remove my payment information ?
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Mark R Als
map-marker Pajaros, Toa Alta

Is becouse the ítem dont work

que mi artículo que me enviaron no trabaja Yo trató de cargarlo y no prende el bluetti eb3a portátil power station generator me a dado mucho problema después que yo gaste mi dinero en este artículo y está viejo y no me gusta ese artículo fue en viado agosto 21 2023 y lo ordené 3 de agosto 2023 el suit number PR1829 SH 129**** Mi dirección PObox842Salinas PR 00751
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Loss:
$208
Sky P Ocv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot contact the customer service whatsoever

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I could not get a hold of anybody in the company at all. And, they have not been replying to any of my messages or emails in all platforms. They promised a lot but none have been fulfilled, even response times are false.
View full review
Cons:
  • Slow response times
  • False advertisement
  • False promises

Preferred solution: Responses

User's recommendation: Do not use this service

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