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2.0

I bought a parcel from zappos.com which I fully paid for and shipped it to MyUs.com. the package value was $20 they charged me a shipping fee of $10 which is the minimum base shipping charge and since I was aware of it hence it's fine.

What I wasn't aware of was that I would be charged twice for my purchases at the time of delivery by a local courier company delivery.com which provide the most irresponsible, disrespectful and worst customer service. The courier company demanded INR 1611 which is equal to the value of the package ($20) and on asking the reason why they said MyUs is charging you for your mechandise purchased. When I asked MyUs.com about this instead of checking with delhivery.com who alleged that MyUs.com is charging me they said that I will have to seek help only from the courier company delhivery.com and they cannot help me with this. I was taken aback!

They should have taken responsibility because they are the ones who forwarded my parcel to such scamsters. I already paid Zappos.com for my purchases and even if there is a delivery charges or any duties it is not 100% of the total value of the product.

So now a $20 belt is costing me 50$ and in no way I can call it great savings. I don't know who is charging me twice the purchase but MyUs.com is entirely responsible and answerable to me for why am I being charged for my purchases TWICE?

Location: Mumbai, Maharashtra

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The same exact issue with me.. and it can't be 90% import or customs duty for these products which is daylight robbery. These two companies have tied up to loot customers..

MyUS

Sorry for the frustration. It sounds like you were charged import duty/tax for your shipment.

MyUS does not charge duties and taxes as these are assessed by your local customs agency. The carrier of your shipment then forwards the bill to you on behalf of customs.

MyUS offers several new low-cost shipping methods, like the one you used, to help off-set the high cost of importing goods. https://www.myus.com/duties-taxes/

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