4.5
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Poster increased review rating.
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Update by user Mar 29

This complaint has been resolved, I now have more information about the carrier and I can track my shipment, this misunderstanding was all because of one of myus.com staff replied in an unprofessional manner to my inquiry, and I want to delete my above complaint but this site doesn't allow me to do so.

Original review posted by user Mar 28

I have to admit when I read the bad reviews I thought

they were a bit exaggerated, but when I tried this

company and paid for the budget economy shipping method

which indicated that Door-to-Door Tracking was available,

only to get a response from their customer service that

tracking is not available !!!!! which means that I will

not know where is my parcel, and which company shipped it.

They even did not tell me which company shipped it.

I knew something was wrong after their website didn't

show any tracking information for about 7 days.

Below is there customer service response that was sent

to me by email because you cannot reach them by any other mean:

We apologize for any inconvenience. When using this shipping method

the tracking information is not updated or available as it is with

our express shipments. The shipments may be delivered with your local

postal office and they may not update the tracking information until

a shipment is delivered.

We recommend selecting FedEx Priority or DHL Express for your future

shipments if you need them to be delivered faster and with detailed

tracking information.

Thank you for your patience.

Kind regards,

Neal

MyUS.com

As you can see from the response there is no information at all about the parcel.

They didn't give me any info information at all about the parcel, and their website says door to door tracking available for the budget economy, they writ false information on their website and expect to get away with it, I have used their services according to the info on their website, If their website said no door to door tracking information for the budget economy, I wouldn't have used it, so this is entirely their fault.

So now you have a proof that this company is not trustworthy, so avoid at any cost.

Product or Service Mentioned: Myus Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $135.

Preferred solution: Full refund.

I liked: Resolved the issue quickly and professionaly.

I didn't like: First reply to my inquiry was very unprofessional.

Company wrote 0 private or public responses to the review from Mar 28.
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