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Hi,

This is the second time for MyUS to lose my items, the first time it was since September 2014 I always ship my packages to MyUS from many online store and being rest assured that I will get my items with confident but suddenly I found one items was lost and no one told me about it so I checked the history and it was dropped without any reason as the item was Perfume and no one informed me about this. However I opened a case with them and still following up with them.

Last week I was collecting 4 packages including some accessories and hard drive and I checked out the snapshot of the drive in the inbox which is great thing to make you confident, however I requested to ship the 4 packages, and it took long time to get a feedback about the shipment progress, then I was very surprised that I received an email confirming that the shipment has been processed with 3 packages and after I received another email apology regarding the missing package!!! The big question is who gave you (MyUS) the authority to take decision to ship the packages like this way ( even with missing package ) without asking me first to decide because this will cost me a lot. Now MyUS looking for the missing item (the one i got picture about) and gave me one week to find it which is unacceptable at all!!!

Guys what should I do? please I need your support and help those MyUS not doing their job properly and they should pay us for any mistake happened to our valuable packages or time!!!!

Regards,

Reason of review: Lost my item.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Location: Riyadh, Ar Riyad

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Guest

they lost my package that was delivered yesterday i emailed them several times up to this present moment they have not even respond to me about my package that was delivered yesterday. I am very disappointed in them

Guest

all the shipping forwarding company will not ship liquids like perfume.

currently for KSA, you can ship limited amount of perfumes with SnS (Aramex).gitucag

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